Bronze IT Plan

Bronze Hassle Free IT Care Program

We provides a varying level of Hassle Free IT Support based on the network environment, age of equipment and finally our customers budget.

1


Initial Site Survey (27-Point Network Audit)
A senior engineer will come on-site to create initial network documentation, as well as audit your network for potential problem areas including:

  • Network security
  • Data back-ups
  • Virus protection
  • Spam filtering
  • Hardware integrity (check for pending failures)
  • System performance and trends
  • Overall network design and layout

2


Network Monitoring:
This 24/7 network monitoring service will allow us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we will monitor include:

  • Server traffic and load
  • Hardware integrity and reliability
  • Storage space and availability
  • Back-up success and failures
  • Anti-virus protection
  • Spyware detection and removal
  • Uninterruptible Power Supply (UPS) monitoring

3


Quarterly On-Site Consultation:
Every three months we will come on-site to perform an extensive analysis of your network’s trends, security, and performance, as well as to review your company’s goals and technology issues with you. This quarterly review will allow us to make specific recommendations for improving your network performance, office productivity, and help you plan and budget for future IT needs.

4


Emergency Response to Technical Problems

  • Guaranteed 3-Hour

5


Remote Support & Diagnosis:

  • $22 per 15-Minute Increments

6


Virus Definition and Security Patch Updates:

  • Automatic virus definition updates
  • Automatic desktop patch and bug fix updates
  • Automatic server patch and bug fix updates

7


Monthly Reporting:
We will develop and provide an Acceptable Use Policy document which will help police and protect your data and network environment

  • Monthly Executive Summary Report
  • Daily System Status E-mail Update

Price


Pricing:

  • Bronze Hassle Free IT Care Program is a Fixed Fee / Device / Month Hassle Free IT Plan. Call Today to Learn more
  • Preferred Client Discount of 10% on standard support rates for:
    • Special projects
    • New additions
    • and out of plan services