Platinum IT Plan

Platinum Hassle Free IT Care Program

We provides a varying levels of Hassle Free IT Support based on the network environment, age of equipment and finally our customers budget. You will never need to ever worry about overages, watching the cock and the unpredictable cost of IT Support with Platinum Hassle Free IT Care Program, which comes with the following list of features and benefits

1


Initial Site Survey (27-Point Network Audit)
A senior engineer will come on-site to create initial network documentation, as well as audit your network for potential problem areas including:

  • Network security
  • Data back-ups
  • Virus protection
  • Spam filtering
  • Hardware integrity (check for pending failures)
  • System performance and trends
  • Overall network design and layout

2


Network Monitoring:
This 24/7 network monitoring service will allow us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we will monitor include:

  • Server traffic and load
  • Hardware integrity and reliability
  • Storage space and availability
  • Back-up success and failures
  • Anti-virus protection
  • Spyware detection and removal
  • Uninterruptible Power Supply (UPS) monitoring

3


Quarterly On-Site Consultation:
Every three months we will come on-site to perform an extensive analysis of your network’s trends, security, and performance, as well as to review your company’s goals and technology issues with you. This quarterly review will allow us to make specific recommendations for improving your network performance, office productivity, and help you plan and budget for future IT needs.

4


Monthly On-Site Network Audit and Tune Up
Every month a technician will come on-site and conduct a thorough audit and tune up of your network to:

  • Review and update available security patches
  • Check status of Anti-Virus Clients
  • Test peripherals, such as UPS(s)
  • Perform a full data restore to ensure back-ups are functioning properly
  • Review hard drive space, memory, CPU utilization
  • Review network documentation and make changes as necessary
  • Review routers, firewalls, and switches for failure or problems
  • Optimize server for maximum performance and reliability
  • Review and install operating system updates
  • Test backup and restore data
  • In-depth review of server logs for errors and potential problems
  • Add and remove users

5


Spam Filtering – For Unlimited Users
Thanks to a remote filtering service we offer through [Barracuda], we can stop 97% of all spam and filter 100% of viruses sent via e-mail without requiring you to purchase and maintain expensive in-house hardware or software.

6


FREE Break-Fix Services
In the RARE event that your network goes down, or if you experience any type of problem, our team of senior technicians will troubleshoot and resolve the issue at NO ADDITIONAL SERVICE FEE to you. You can consider this like a network insurance plan.

7


FREE Unlimited Helpdesk Support
You and your employees can call anytime during business hours and speak to a technician about problems they are experiencing.

8


FREE Server Restore
In the case of fire, flood, or other disaster, we will restore your server to its original state. (Labor only. Software and hardware costs are additional.)

9


Emergency Response to Technical Problems

  • Guaranteed 1-Hour

10


Remote Support & Diagnosis:

  • Unlimited Remote Support
  • No Fees. All Inclusive of Plan

11


Virus Definition and Security Patch Updates:

  • Automatic virus definition updates
  • Automatic desktop patch and bug fix updates
  • Automatic server patch and bug fix updates

12


Virus Removal and Cleaning:

  • Unlimited virus removal and cleaning in the unlikely event of an virus infection

13


Creation of Acceptable Use Policy:
We will develop and provide an Acceptable Use Policy document which will help police and protect your data and network environment

14


Monthly Reporting:
We will develop and provide an Acceptable Use Policy document which will help police and protect your data and network environment

  • Monthly Executive Summary Report
  • Daily System Status E-mail Update

15


Virtual System Administrator:
We will develop and provide an Acceptable Use Policy document which will help police and protect your data and network environment

  • Client Access to Virtual Systems Administrator

16


Unlimited Desktop Application Software Upgrades:
Unlimited Software Upgrades for the life of the support plan. For example

  • Upgrade from Office 2000 to Office 2003 – No Charge

17


Spyware Monitoring and Removal:
Unlimited Software Upgrades for the life of the support plan. For example

  • Unlimited Spyware Monitoring
  • Unlimited Spyware Removal

18


Unlimited User Management:
Unlimited network user management for the life of the support plan. For example

  • Unlimited Adding and Removal of Network User
  • Unlimited Setup of Network Resources for Each newly added User

19


FREE Year-End Technology Review:
Designed to help you plan how to use technology to increase productivity, cut costs, gain competitive advantages, and support your company’s growth.

20


FREE Loaner Server / Workstation:
FREE Server and Workstation Loaner in the event of a workstation or server crash.

21


Vendor Liaison:
We will deal with product selection and pricing on your behalf and liaise vendors without it ever costing you a dime.

  • Unlimited vendor liaison service

22


100% Satisfaction Guarantee:
Plus, you will be covered under our 100% No-Hassle Guarantee:

We are so confident in our Platinum Hassle Free IT Care Program, that we are willing to back it up with a powerful guarantee that no other IT firm or consultant would dare to make:

We guarantee that we will be able to detect, diagnose, and PREVENT any type of network problem from escalating into downtime. If by some odd chance your network goes down, if you get a virus, a hacker invasion, or any other problem that requires clean up and fixing, we will do all of the work necessary to restore your network back to full speed with no additional service fees to you.

Price


Pricing:

  • Platinum Hassle Free IT Care Program is a Fixed Fee / Device / Month Hassle Free IT Plan. Call Today to Learn more
  • Preferred Client Discount of 25% on standard support rates for:
    • Special projects
    • New additions
    • and out of plan services